Technical Service

Blair Lyon

Senior Technical Customer Service Representative (Northern California)

Blair lives and breathes directory paper, having worked in technical support roles for RR Donnelley, James River Corporation and Simpson Paper Company before joining Catalyst in 1996 to lead the development of lightweight coated papers at the Port Alberni mill. Today he focuses heavily on directory paper performance and improvements. "Our technical team not only benefits from a printing background, but substantial experience in a broad range of printing and converting categories. We can draw on this depth of knowledge when resolving print problems with our customers. And it provides a big advantage in developing new products to meet existing or emerging customer needs." Blair is based in Portland, Oregon.

Phone: 
360-607-1223
Cellphone: 
360-607-1223
Fax: 
360-906-0240
Contact person by email

Robert Turjanica

Director Technical Customer Service

Rob has more than 31 years of technical and sales experience in the paper and print industries. He began his career as a press operator and is a graduate of the advanced web printing program at the Rochester Institute of Technology and the applied arts/graphics program at Algonquin College. Before joining Catalyst in 2003, Rob worked as technical customer service manager for Stora Enso North America. Rob is based in Richmond.

Phone: 
604-247-4740
Cellphone: 
604-313-1558
Contact person by email

Russell Thompson

Technical Customer Service Representative (Midwest)

With 26 years of experience in the printing, publishing and paper industries, Russell has provided technical support to our customers in the US Midwest and East Coast since joining the company in 2002. He previously worked in printing for Greater Buffalo Press (now American Color Graphics) and Quebecor Printing in Richmond Hill, Ontario. Russell also worked for the Milwaukee Journal Sentinel as the purchasing manager in charge of paper purchasing and in technical service and sales for Canadian Pacific Forest Products (now Bowater) and Alberta Newsprint. Russell is based in Kenosha, Wisconsin.

Phone: 
262-914-2247
Cellphone: 
262-914-2247
Fax: 
206-838-2071
Contact person by email

John Whitaker

Technical Customer Service Representative (Central)

John brings a wealth of experience to his position, having been associated with the printing industry for more than 40 years. Before immigrating to Canada in 1977, he completed his apprenticeship as a printing press operator in Scotland, then moved to England and completed a bachelor's degree in printing technology at Watford College of Technology. John also worked as the customer service manager at Quebecor World's Richmond Hill plant in Ontario before joining Catalyst in 1989 as a technical representative at the Crofton mill. John is based in Colorado.

Phone: 
303-659-8362
Cellphone: 
303-827-4665
Fax: 
303-659-0839
Contact person by email

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